Refund policy
Returns, Exchanges & Sizing Policy
There are no refunds or exchanges for clothing once they have left the stores hands and are in the hands of customers. We do not accept any returns that have not be notified via email at prestgecollection@gmail.com. In order to initiate a return claim please email and list your order number and reason for the return. On this same page we provide cleaning instructions in order to ensure your product stays in its best quality!
Due to limited inventory and our commitment to providing high-quality products, all sales are final. This includes orders placed in the incorrect size, color, or style.
Sizing Disclaimer
We strongly encourage all customers to carefully review the sizing chart before placing an order. Sizing issues are not eligible for returns, exchanges, or refunds. If you are unsure about sizing, please contact us prior to placing your order so we can assist you.
For additional peace of mind, we recommend purchasing order protection at checkout, which may assist with certain post-delivery issues depending on the provider’s coverage.
Damages & Order Issues
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, you must contact us within 24 hours of receiving your order at prestgecollection@gmail.com so we can evaluate the issue and make it right.
Claims submitted after 24 hours will not be accepted.
Return Requests (If Applicable)
If a return is approved due to a verified defect or error on our end, we will provide a return shipping label along with instructions. Items sent back without prior approval will not be accepted.
For any return-related questions, please contact us at prestgecollection@gmail.com.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Items must be unworn, unused, with tags attached, and in original packaging, and proof of purchase is required.
Refunds
We only allow refunds due to wrong products sent, wrong shipping address error (by us), or if an exchange is communicated to us. Customers have 10 days after receiving their items to submit all proof, anything after 10 days will not be accepted. To start a claim please contact prestgecollection@gmail.com.
Once your return is received and inspected, we will notify you of approval or denial. If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
Garment Care Policy – Hoodies & Tees
To maintain the quality, color, and print of your garment, proper care is required:
Turn garment inside out before washing
Machine wash cold only with like colors
Use mild detergent
Do not bleach
Do not wash in hot or warm water
Do not dry using high heat
Tumble dry low or air dry only
Do not iron directly on printed or dyed areas
Do not dry clean
Failure to follow these care instructions, including washing in hot water or drying on high heat, may result in fading, discoloration, or damage and is not considered a product defect.